![]() ![]() What are 'Traffic Management', 'Civils' and 'Council Notice' delays, and how long should I expect the delay to be? BT Wholesale will keep you informed via regular updates. The management of this activity is dealt with by the Openreach Wayleave department and the landlord of the premises. What should I do if my order is delayed due to 'Wayleave'? Obtaining a Wayleave document will be arranged between Openreach and the property's landlord. Without it, Openreach is unable to carry out the relevant work. This is provided through a Wayleave document. If the customer doesn’t own the property at the installation site or land where the fibre is being provided, landlord consent is required. We use this to ensure there is a clear path for connection to your installation site. Openreach will either perform a Desktop Survey remotely or attend the installation site depending on location and existing infrastructure.Īn Openreach Servey will take approximately eight working days to complete.Ī test rod and tube is used in surveys to check for blockages in underground ducts where fibre is thread. Please consult the Product Handbook accessible via the Products and Services section on and contact your account manager.Īn Openreach Survey is carried out to survey the installation site for your order. I want to raise a large number of orders, who do I contact? ![]() If you are using My BT Wholesale to enter your order, you can also click the 'Help' icon towards the top-right of the screen. You can learn how to place a BT Wholesale Ethernet Order as part of our online training or user guides. How do I raise a BT Wholesale Ethernet Order? Please contact your account manager, who will be able to advise on availability and costs. Other products such as Etherway Copper (EFM), Superfast GEA and Radio are available. What BT Wholesale Ethernet products are available?įor a conclusive list of Wholesale Ethernet products and options, please see the Product Handbook accessible via the Products and Services section on or contact your account manager.Įtherway Fibre isn't available. You'll also need to confirm that there is a power supply within 3m of the customer's comms rack and that a lease has been signed at the installation address. This includes company name and address and contact details for somebody on-site (for survey and engineering visits). You'll need to provide us with the full details of the installation site. ![]() What do I need to do before I raise an order? ![]() For more help, contact your account manager. How do I get access to the ordering systems?Īs a BT Wholesale customer you'll have a My Admin user that will grant you access to the relevant ordering systems. For details on how to place an order via My BT Wholesale, please visit our Transformed Ethernet Ordering page. You can place an order using My BT Wholesale (Business Zone), Eco Plus or B2B. What systems can I use to raise an order? ![]()
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